What Youll Do
As a Customer Support Engineer (CSE) you will demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view customers, and good customer relationship management skills. As a CSE you will hone your skills and advance your career by providing value to customers in the form of current and future types of post-sale services
You will work for APJ+GC customers within your own team or with other Cisco teams to identify and troubleshoot problems in customer network, furthermore, solve those problems and enhance future products with senior engineer supervision. You will also solve reported product and network problems of high complexity.
You will also be expected to keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.
Who Youll Work With
The team provides post-sales technical escalation support through a team of highly technical engineers, who possess deep product & technology leadership. This team leads post-sales technical issue resolution at the APJ+GC and World Wide level, providing support for escalated issues, critical accounts and managing defect resolution. Team also proactively engages with development engineering teams for new products, technology support and technical leadership. With a vision of “Establish a culture of technical excellence, which develops world class customer support engineers” in the Technical Services organization.
Who You Are
-Bachelor or above in IT & Telecommunication related disciplines Excellent fresh graduate will also be considered.
- At least 1 years relevant working experience including IP data network, server maintenance configuration, or network troubleshooting experience.
-Knowledge in OSPF/ISIS/BGP Familiar with TCP/IP network, Linux/Unix operating system and configuration maintenance Candidates holding CCNP/UNIX certification will be preferable.
- Good spoken and written English or Japanese
- Strong analytical and communication skills.